Software Is Turbocharging After-Sales Support for Equipment Manufacturers

Software Is Turbocharging After-Sales Support for Equipment Manufacturers

Technology creates the occasional unicorn — companies like Uber, Airbnb, and Tesla. The hype around these disruptive companies sometimes drowns out meaningful and even dramatic improvements made every day by traditional industrial companies. One example is how leading equipment manufacturers are leveraging new technologies like the Industrial Internet of Things (IIoT) to better understand their customers, anticipate their needs, and to innovate faster than ever before.

You may recall an incident last year where a Tesla SUV crashed into a building and the driver claimed that the vehicle suddenly accelerated on its own. The logs, however, showed that the SUV was under manual control at the time of the crash, and that the driver had abruptly accelerated shortly before the incident. The company was quickly able to dispute the driver’s account, thanks to the telemetry it collects from each of its vehicles for analysis. This is just one example of smart, connected equipment changing the rules of the game and enabling digital transformation.


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May 15, 2017 at 05:57PM


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